FAQ

Commonly asked questions about Clear Spider and our inventory management software.

Integration

Can Clear Spider integrate with other systems?

Clear Spider can easily integrate with other systems. We have made integration very simple to understand, build and keep current. Clear Spider integrates with various Accounting Softwares, ERP Systems, Wireless Systems and CRM Systems. You can either choose manual integration, Clear Spider’s integration agent, or a combination of the two.

For manual integration, we provide a web-based interface to enter and maintain data. Similar to an Excel spreadsheet, the web front-end allows password protected users to keep company data current. A simple set of guided process steps walks users through the data loading process. Manual integration is a very good option for companies with less than a total of 100 data points (items + locations + orders) to maintain. Leveraging data formats such as XML, tab-delimited, etc., files can be automatically passed between Clear Spider and other applications using the Clear Spider Integration Agent (IIA). The IIA securely moves these files in real-time (or in scheduled batches) between applications using a messaging framework.

In addition, the IIA tracks errors and issues and notifies the system administrator either through a web front-end, emails or pager notification. This automated attendant is easily configured to ensure that integrations can be quickly built and managed with limited effort. For those companies with an existing integration infrastructure such as an EAI tool, the IIA can simply act as a receptor/agent, ensuring that there is no overlap with the existing infrastructure.

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Cost and Pricing Plans

How much does Clear Spider cost?

Clear Spider solutions provide cost-effective inventory management. We have a decided cost advantage over traditional packaged software. We have lower implementation costs, no depreciation costs, no maintenance costs, lower total cost of ownership, shorter payback periods and smoother cash-flows. Prices vary depending on number of users, locations, reporting, and integrations.

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Security and Backup Systems

How secure is Clear Spider?

Clear Spider provides safe and secure inventory management. Our software was built to use leading security protocols and tools. The security setup can be configured to meet your organization’s specific requirements. Our solutions use secured biometrics, security guards, diesel generators, and other measures to ensure your application is protected and available 24/7. Clear Spider also uses 128 bit SSL encryption, the same standards used for internet banking. You define who has access to your information and what each user or user group can view or edit. Our privacy policy precludes us from using your data without your consent. Back-ups are performed at least once a day.

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Reporting

What kind of reporting does Clear Spider do?

Clear Spider offers a wide range of inventory reports related to inventory transaction, billing, invoice generation, inventory valuation, etc. These reports provide an opportunity to view the data within the system. Clear Spider allows you to run comparisons, create graphs and charts, and generate a detailed analysis. You can compare month-to-month and year-over-year data, review the data details yourself or export the results for analysis by your management team. Reports can also be exported to Excel and XML on demand.

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Clients

Who uses Clear Spider?

Over 100,000 companies use Clear Spider in fourteen different industries around the world: Aerospace and Automotive, Construction Architecture and Design, Education and Government, Energy and Environmental, Finance and Banking, Food and Beverage, Healthcare and Medicine, Industrial and Manufacturing, Maintenance and Building Services, Print and Publishing, Retail and E-commerce, Science and Research, Technology and Telecommunications, and Transportation Warehousing and Logistics. Some of our clients include Hatch, Exxon Mobil, Bank of Montreal, Coca Cola, Nestle, Presbia, Grainger, Parker Hannifin and F3 Logistics.

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Is Clear Spider suitable if I run an international business?

Clear Spider is suitable for companies involved with international business. Our system is available to anyone with an internet connection, ensuring that Clear Spider is accessible anywhere in the world. Because Clear Spider is always online users do not need to be in the same time zone to use the solution.

What industries does Clear Spider work best for?

Clear Spider’s system is used by scores of business spread out over fourteen different industries. If your industry is not listed on our clients page, we can create a new industry page for you. Since Clear Spider is customizable, it’s easy to cater to any company’s needs.


Support

What are your support hours?

Clear Spider offers telephone support from 8:30 AM EST to 6:30 PM EST. Outside of those hours, email support is available. In addition, consultants are available to help you with more complex problems such as integration to existing applications and data. Telephone:+1(855)902-5327 Email: support@ClearSpider.com

Which browsers support Clear Spider?

Clear Spider is supported by Google Chrome, Microsoft Internet Explorer, Mozilla Firefox, Opera and Safari.


Simplicity

How easy to use is Clear Spider?

Clear Spider is extremely straight-forward and has an easy-to-understand system interface, allowing you to quickly learn to complete basic tasks. With just a bit of familiarity, even complex tasks become easy to do. We provide technical support to our customers to assist customers if questions or concerns arise.

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Setup

How long does it take to setup the system?

Clear Spider’s inventory management cloud software is ready to use within days. Clear Spider is web-based, so adopting is as easy as selecting the processes you want to use, then determining your user roles, and finally loading the data with templates. There is no software or hardware to implement so you only pay for the users, saving you both time and money. You determine the process flows (what steps you want to use), import data into the templates, upload the information into Clear Spider, and go.

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Trial

Can we do a trial?

You can request a demo to see the Clear Spider system in action. You will receive feedback on your organization’s current state of inventory management, learn how inventory management solutions can improve your operations and profitability, and have your questions about VMI, WMS, 3PL, inventory control, and more answered.

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Specifications

How scalable is Clear Spider?

Clear Spider has been architected to be multi-threaded and to run over multiple application servers, and has also been scalability tested to perform well above 50 transactions per second.


Functions

Does Clear Spider support light manufacturing and kitting?

The Clear Spider light manufacturing and kitting inventory management system allows for the creation of “kits.” Managing inventory for light manufacturing is much easier to do by combining sets of multiple parts into “kits.” Each order can then be viewed as an order of “kits,” and each “kit” includes all of its component parts.

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Does Clear Spider support consignment?

The Clear Spider consignment inventory management system manages inventories you own at your customers’ locations. You retain ownership and a level of control with consigned inventory. Customers enter real-time information about receipts, adjustments, shipments, allocations, cycle-counts and physical counts, while suppliers plan for replenishment, manage inventories and gain insight into consignment levels. This results in maximized customer service while maximizing stock-outs.

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Does Clear Spider handle returns?

The Clear Spider return material authorization inventory management system authorizes and manages customers returning goods. Returning goods with Clear Spider is quick and efficient. The customer initiates the process and monitors the status online; while the supplier can see the reasons for return, check its validity, and then manage the return to the customer, a 3rd party, or a repair facility.

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Does Clear Spider support automated vending?

The Clear Spider vending inventory management system automatically dispenses and tracks inventory use. The vending system monitors and controls who gets what, when, why, and how many. You can track which department or job items should be charged to, and you can even limit what an employee can vend based on the individual or their job description.

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Does Clear Spider support lot control and shelf life?

The Clear Spider lot control and shelf life inventory management system gives you full control of your product lots or batches. The lot or batch number can be assigned to one or many units that are produced or purchased on the same or various dates and that, possibly, have a production and/or expiry date. The system contains as much information as necessary depending on its complexity.

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Does Clear Spider support barcode and RFID scanning?

Barcode and RFID inventory management makes inventory control faster and more accurate. Clear Spider customers use barcode and RFID scanning for shipping, receiving, counting, point-of-use and electronic kanban. As part of our setup process we will help you choose the best barcode scanners for your company’s needs.

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Does Clear Spider support serialized inventory?

The Clear Spider serialized inventory management system allows you to track individual items from purchase to sale. The serial number creates a unique record that can be referenced for history purposes. Pricing, additional costs, and options can be recorded for individual products.

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Does Clear Spider support fulfillment and replenishment?

Clear Spider provides distributors and manufacturers with fulfillment and replenishment capabilities through the fulfillment and replenishment inventory management system. Features include customer order creation, customer order updates, customer visibility into order and fulfillment status, inventory allocations, inventory tracking, distribution of an order across multiple suppliers, “kit” creation and configuration, drop ship logic, and automatic replenishment processes.
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Schedule a Demo

Fill out the form below to schedule a demo and get more information about the Clear Spider Small Business Solution.