Return Material Authorization (RMA)
It's a fact of life that products break, and don't always live up to the customer's expectations. A time-consuming and tedious return process can jeopardize future sales.

Clear Spider's hosted or licensed RMA solution supports the processes necessary to authorize and manage the return of goods from customer to company. It enables the visibility and traceability necessary to oversee the entire transaction and to ensure the product was sent within the warranty period.

Benefits

Strengthen customer relations

Decrease the cost of returning goods

Decrease paperwork for RMA's

Clear Spider's RMA system results in satisfied customers who are impressed by a company's ability to respond to product returns in a swift and conscientious manner. Customer relations are in turn strengthened and there is more value on warranties and the company behind it. Companies are also able to cut costs involved in the manual intake of returned goods, the labor needed to account for the changes to inventory, and reduced paperwork.

Features

Integrated process for apply for an RMA (by customer)

Integrated approvals processes

Visibility into products by quality assurance department

Clear Spider produces a more efficient and smoother RMA process. The system allows for customers to apply for an RMA through the system which allows for quicker processing and approval. This ability to centralize the process allows other departments, most notably quality assurance departments, to have access to accurate quantitative figures regarding returns and product quality.