Technology and Trends

  • Customer service answering all channels because inventory management affects customers’ experiences and sales

    Inventory Management Affects Your Customers’ Experience and Sales

    According to Bill Hardgrave, a professor at Auburn University, “Accurate inventory is the single thing retailers have got to get right for everything else to work.” The moment shoppers began to buy across several channels, inventory management became more complex.  Consumers are expecting fast and accurate orders, and want complete transparency into the entire order fulfillment process. This visibility is […]