FAQ

Commonly asked questions about Clear Spider and our inventory management software.

Integration

Can Clear Spider integrate with other systems?

Clear Spider can easily integrate with other systems. We have made integration very simple to understand, build and keep current. Clear Spider integrates with various Accounting Softwares, ERP Systems, Wireless Systems and CRM Systems. You can either choose manual integration, Clear Spider’s integration agent, or a combination of the two.

For manual integration, we provide a web-based interface to enter and maintain data. Similar to an Excel spreadsheet, the web front-end allows password protected users to keep company data current. A simple set of guided process steps walks users through the data loading process. Manual integration is a very good option for companies with less than a total of 100 data points (items + locations + orders) to maintain. Leveraging data formats such as XML, tab-delimited, etc., files can be automatically passed between Clear Spider and other applications using the Clear Spider Integration Agent (IIA). The IIA securely moves these files in real-time (or in scheduled batches) between applications using a messaging framework.

In addition, the IIA tracks errors and issues and notifies the system administrator either through a web front-end, emails or pager notification. This automated attendant is easily configured to ensure that integrations can be quickly built and managed with limited effort. For those companies with an existing integration infrastructure such as an EAI tool, the IIA can simply act as a receptor/agent, ensuring that there is no overlap with the existing infrastructure.

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Cost and Pricing Plans

How much does Clear Spider cost?

At Clear Spider we understand that no two businesses are the same. Select a plan below to get contacted for a custom quote.

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Security and Backup Systems

How secure is Clear Spider?

Clear Spider provides safe and secure inventory management. Our software was built to use leading security protocols and tools. The security setup can be configured to meet your organization’s specific requirements. Our solutions use secured biometrics, security guards, diesel generators, and other measures to ensure your application is protected and available 24/7. Clear Spider also uses 256 bit SSL encryption, the same standards used for internet banking. You define who has access to your information and what each user or user group can view or edit. Our privacy policy precludes us from using your data without your consent. Back-ups are performed at least once a day.

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Reporting

What kind of reporting does Clear Spider do?

Clear Spider offers a wide range of inventory reports related to inventory transaction, billing, invoice generation, inventory valuation, etc. These reports provide an opportunity to view the data within the system. Clear Spider allows you to run comparisons, create graphs and charts, and generate a detailed analysis. You can compare month-to-month and year-over-year data, review the data details yourself or export the results for analysis by your management team. Reports can also be exported to Excel and XML on demand.

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Clients

Who uses Clear Spider?

Over 300,000 companies use Clear Spider across ten different industries around the world including:

  • Aerospace and Automotive
  • Construction, Maintenance, and Building Services
  • Education, Healthcare, and Fitness
  • Finance and Banking
  • Industrial and Manufacturing
  • Print and Publishing
  • Research, Energy, and Environment
  • Retail, Entertainment, and Food Services
  • Technology and Telecommunications
  • Transportation Warehousing and Logistics

Some of our clients include Grainger, Honeywell Intelligrated, Parker Hannifin, General Electric, United Airlines, Whirlpool, Cerner and Global Industrial.

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Is Clear Spider suitable if I run an international business?

Clear Spider is suitable for companies involved with international business as our system is available to anyone with an internet connection. Clear Spider is an online system so users do not need to be in the same timezone to use the solution. It supports a variety of languages including English, Spanish, French, German, Hebrew and Chinese (Simplified).

Is Clear Spider suitable for smaller businesses?

While Clear Spider is used by large companies who use more of its many features, we are able to tailor the solution to your business’s specific needs. Clear Spider is priced based on both the number of users operating on your company’s instance and the degree of customization you want done to the system. The flexibility of the system allows Clear Spider to be utilized by organizations of all sizes.

What industries does Clear Spider work best for?

Clear Spider’s system is used by scores of businesses spread out over ten different industries. Even if your industry is not listed on our clients page, our system can be custom tailored to your business processes. As long as you have inventory management needs, we can create a solution that is the right fit for your organization.


Support

What are your support hours?

Clear Spider offers telephone support from 8:30 AM ET to 6:30 PM ET. Outside of those hours, email support is available. In addition, consultants are available to help you with more complex problems such as integration to existing applications and data. Telephone:+1 (855) 902-5327 Email: support@ClearSpider.net

Which browsers support Clear Spider?

Clear Spider is supported by Google Chrome, Microsoft Internet Explorer, Mozilla Firefox, Opera and Safari.


Simplicity

How easy to use is Clear Spider?

Clear Spider is extremely straight-forward and has an easy-to-understand system interface, allowing you to quickly learn to complete basic tasks. With just a bit of familiarity, even complex tasks become easy. We provide technical support to our customers, assisting them if questions or concerns arise.

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Setup

Can we implement Clear Spider on our own servers?

It is possible, however it ends up being much more costly and inefficient than a cloud based solution.

How long does it take to setup the system?

Clear Spider’s inventory management cloud software is ready to use within days. Clear Spider is web-based, so adopting is as easy as selecting the processes you want to use, then determining your user roles, and finally loading the data with templates. There is no software or hardware to implement so you only pay for the users, saving you both time and money. You determine the process flows (what steps you want to use), import data into the templates, upload the information into Clear Spider, and go.

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Trial

Can we do a trial?

We don’t offer trial accounts, as the out-of-the-box system seen in the demo is more of a “prototype” system (not configured to any use case). When we implement the software for you, we tailor the features, configure the workflows, etc. as per your use case. However, we can schedule additional live system demos, to show you all the features the software has to offer.

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Specifications

How scalable is Clear Spider?

We are here to grow with your organization. There is no limit to the number of locations, users or transactions in Clear Spider.


Functions

Does Clear Spider have a mobile app?

Yes, we have a mobile app which can be downloaded onto an iOS or Android device. It can be downloaded directly from the App Store or from Google Play, and allows you to scan in barcodes using the device’s camera.

Does Clear Spider support light manufacturing and kitting?

The Clear Spider light manufacturing and kitting inventory management system allows for the creation of kits. Managing inventory for light manufacturing is much easier to do by combining sets of multiple parts into kits. Each order can then be viewed as an order of kits, and each kit includes all of its component parts.

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Does Clear Spider support consignment?

The Clear Spider consignment inventory management system manages inventories you own at your customers’ locations. You retain ownership and a level of control with consigned inventory. Customers enter real-time information about receipts, adjustments, shipments, allocations, cycle-counts and physical counts, while suppliers plan for replenishment, manage inventories and gain insight into consignment levels. This results in maximized customer service while maximizing stock-outs.

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Does Clear Spider handle returns?

The Clear Spider return material authorization inventory management system authorizes and manages customers returning goods. Returning goods with Clear Spider is quick and efficient. The customer initiates the process and monitors the status online; while the supplier can see the reasons for return, check its validity, and then manage the return to the customer, a 3rd party, or a repair facility.

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Does Clear Spider support automated vending?

The Clear Spider vending inventory management system automatically dispenses and tracks inventory use. The vending system monitors and controls who gets what, when, why, and how many. You can track which department or job items should be charged to, and you can even limit what an employee can vend based on the individual or their job description.

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Does Clear Spider support lot control and shelf life?

The Clear Spider lot control and shelf life inventory management system gives you full control of your product lots or batches. The lot or batch number can be assigned to one or many units that are produced or purchased on the same or various dates and that, possibly, have a production and/or expiry date. The system contains as much information as necessary depending on its complexity.

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Does Clear Spider support barcode and RFID scanning?

Barcode and RFID inventory management makes inventory control faster and more accurate. Clear Spider customers use barcode and RFID scanning for shipping, receiving, counting, point-of-use and electronic kanban. As part of our setup process we will help you choose the best barcode scanners for your company’s needs.

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Does Clear Spider support serialized inventory?

The Clear Spider serialized inventory management system allows you to track individual items from purchase to sale. The serial number creates a unique record that can be referenced for history purposes. Pricing, additional costs, and options can be recorded for individual products.

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Does Clear Spider support fulfillment and replenishment?

Clear Spider provides distributors and manufacturers with fulfillment and replenishment capabilities through the fulfillment and replenishment inventory management system. Features include customer order creation, customer order updates, customer visibility into order and fulfillment status, inventory allocations, inventory tracking, distribution of an order across multiple suppliers, “kit” creation and configuration, drop ship logic, and automatic replenishment processes.
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Technology

Does the Clear Spider System work with drones?

While Clear Spider can be customized to work with different forms of technology (RFID, barcode readers, industrial vending machines, etc.), working with a drone is not functionality that is currently built into our system. We are always working on improving our product and staying current with the latest advancements, and this is something we are working towards in the future.

Schedule a Demo

Ready to learn more about what Clear Spider can do for you?